Email & Remider · Settings
Mailbox integration
Staff manage their Microsoft 365 connection while Admin monitors synchronization health and blocked work.
M
Your mailbox
sarah.k@northstaraccounting.com
Microsoft 365 · Assigned to Sarah K.
Connected
Sync Healthy
Last syncToday, 09:42Next Today, 09:57
Unmatched email1Review in Email Operations
Failed items0Latest synchronization run
Blocked sends0Email and reminders
Sending safety
Disconnecting or revoked access pauses email and automated reminders for this mailbox. CRM never silently replaces the sender mailbox.
Connected2Including one sync issue
Needs attention3Reconnect or investigate
Unmatched4Across synchronized mailboxes
Blocked sends3Waiting for mailbox recovery
Connection monitor
Admin monitoring for current, unhealthy, never-connected and historical Staff mailboxes.
| Staff / mailbox | Connection | Sync | Last sync | Unmatched | Failed | Blocked sends | Actions |
|---|---|---|---|---|---|---|---|
| Sarah K.sarah.k@northstaraccounting.com | Connected | Healthy | Today, 09:42 | 1 | 0 | 0 | |
| Michael R.michael.r@northstaraccounting.com | Expired | Paused | Yesterday, 17:15 | 2 | 1 | 2 | |
| Lina P.lina.p@northstaraccounting.com | Connected | Sync Error | Today, 08:56 | 1 | 3 | 1 | |
| James T.james.t@northstaraccounting.comHistorical only | Revoked | Stopped | 02 Aug 2026, 13:20 | 0 | 1 | 0 | |
| Olivia N.Not connected | Never Connected | Not started | Never | 0 | 0 | 0 |
No mailbox connections match the selected filters.
Credentials remain with Microsoft
CRM displays connection health only. Passwords, access tokens and refresh tokens are never shown on this page.